Data Collection Tool - SPRTLISTEN.DLL

Sprtlisten.dll, sdnetcheck.dll, tglib.dll, tgctlidx.dll, tgctlar.dll, tgctlch.dll, tgctlpr.dll, tgctlins.dll and tgcmd.exe were originally created by Tioga/Support.com (SupportSoft). If you're an cable ISP subscriber, this was probably installed with your Bellsouth or Comcast software. If you own a Sony Vaio system, it was probably factory installed along with the Sony Support software. Another possibility is that it installed with Norton Antivirus 2008.

This program collects data on your system and software that could be helpful when contacting tech support. Some early versions also recorded the websites you browse. It is unclear if anything is being done with the data. An update is available for this file that corrects a security vulnerability. You'll find more information at http://www.supportsoft.com/support/controls_update.asp.

These files and the companion file tgkill.exe can be safely uninstalled from the Start menu > Settings > Control Panel > Add/remove programs. Remove either "Bellsouth Support", "Comcast Support Software" or "Sony Vaio Support" depending upon which appears.

This program may also appear with the following switches depending upon how it was installed: /server /nosystray /deaf /startupmonitor

Safe